Last updated: March 9, 2026
By accessing or using Red Pulse Systems, LLC ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including organizations and individual users within those organizations.
Red Pulse Systems, LLC provides cloud-based inventory management software designed specifically for emergency medical services. The Service includes:
Plan-based access: Specific modules, usage limits (such as locations and user seats), and support levels depend on your subscription tier. The Pricing page describes what is included with Essential, Professional, and Enterprise.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.
You must be at least 18 years old and authorized to bind your organization to these Terms. By creating an account, you represent that you have the authority to do so.
You are responsible for:
You agree to provide accurate, current, and complete information during registration and to update this information as needed.
We offer multiple subscription plans as described on our Pricing page:
Your subscription will automatically renew each month unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal amount.
We may change our prices with 30 days' notice. Price changes will take effect at the start of your next billing cycle. If you don't agree to the price change, you may cancel your subscription.
If your payment fails, we will attempt to charge your payment method again. If payment fails after multiple attempts, we may suspend or terminate your account. You remain responsible for all unpaid amounts.
7-Day Refund Window: You may request a full refund within 7 days of your initial subscription charge. To request a refund, contact us at hello@redpulsesystems.com.
After the 7-day window:
Refunds are processed within 5-10 business days to your original payment method.
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:
We may suspend or terminate your account if:
We will provide reasonable notice before termination unless immediate termination is necessary for legal or security reasons.
All inventory data, usage logs, and content you create in the Service ("Your Data") belongs to you. We do not claim any ownership rights to Your Data. You grant us permission to host, backup, and process Your Data solely to provide the Service.
You may export Your Data at any time in CSV format. We recommend regular backups for your records.
90-Day Grace Period: After you cancel your subscription, we retain Your Data for 90 days. During this period:
Permanent Deletion: After 90 days, all Your Data is permanently deleted from our systems. This deletion is irreversible.
If you want your data deleted immediately upon cancellation (instead of the 90-day retention), contact us at hello@redpulsesystems.com. We will delete your data within 30 days of your request.
You agree NOT to:
We target 99.5% uptime for the Service. However, we do not guarantee uninterrupted access and are not liable for any downtime, whether scheduled or unscheduled.
We may perform scheduled maintenance that temporarily interrupts the Service. We will provide advance notice when possible, but emergency maintenance may occur without notice.
Support varies by plan:
Target response times are goals only and are not guaranteed. Actual response may vary by volume and severity.
The Service, including all software, features, design, text, graphics, and logos, is owned by Red Pulse Systems, LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.
You retain all rights to Your Data. By using the Service, you grant us a limited license to host, backup, and process Your Data to provide the Service. This license ends when you delete Your Data or your account is terminated.
If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to you. You grant us an unlimited, perpetual license to use such feedback to improve the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
The Service is an inventory management tool. It does not provide medical advice, diagnosis, or treatment. You are solely responsible for ensuring proper inventory management and compliance with all applicable regulations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RED PULSE SYSTEMS SHALL NOT BE LIABLE FOR:
Our total liability to you for all claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless Red Pulse Systems, LLC, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.
These Terms are governed by the laws of the State of New York, without regard to conflict of law provisions.
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New York, NY. You waive your right to a jury trial.
Either party may seek injunctive relief in court to protect intellectual property rights or prevent unauthorized access to the Service.
We may update these Terms from time to time. If we make material changes, we will notify you by:
Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you don't agree to the updated Terms, you must cancel your subscription.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Red Pulse Systems, LLC regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
If you have questions about these Terms, please contact us:
Email: hello@redpulsesystems.com
Mail: Red Pulse Systems, LLC, [Your Address]