Privacy Policy

Last updated: March 9, 2026

Introduction

Red Pulse Systems, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EMS inventory management platform ("Service").

1. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Organization name and type
  • Phone number (optional)
  • Password (encrypted)

Usage Data

We automatically collect certain information when you use our Service:

  • Device information (browser type, operating system)
  • IP address and general location
  • Session activity and timestamps
  • Feature usage and interactions

Inventory Data

You provide inventory data including item names, quantities, batch numbers, expiration dates, vendor information, and usage logs. This data belongs to you and is stored securely in our database.

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card information. Stripe collects and processes your payment data in accordance with their privacy policy.

Cookies and Tracking

We use essential cookies for authentication and session management via Firebase. We do not currently use analytics or advertising cookies. If we add analytics in the future, we will update this policy and provide opt-out options.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process your transactions and manage subscriptions
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Improve and personalize your experience
  • Monitor and analyze usage patterns to improve our Service
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

  • Firebase/Google Cloud: Database hosting and authentication
  • Stripe: Payment processing

Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Secure Firebase authentication
  • Regular security updates and monitoring
  • Access controls and user permissions
  • Firestore security rules to prevent unauthorized access

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for different periods depending on the type of data:

  • Active accounts: We retain your data for as long as your account is active
  • Canceled subscriptions: Your data is retained for 90 days after cancellation, giving you time to reactivate if needed. After 90 days, all data is permanently deleted.
  • Legal requirements: We may retain certain information longer if required by law (e.g., tax records, compliance logs)

6. Your Rights and Choices

You have the following rights regarding your information:

Access and Export

You can access and export all your inventory data at any time using our CSV export feature. Your data belongs to you.

Correction

You can update your account information and inventory data directly in the application.

Deletion

You can request account deletion by contacting us at hello@redpulsesystems.com. We will delete your data within 30 days of your request, except where we are required to retain it for legal purposes.

Opt-Out of Communications

You can unsubscribe from marketing emails using the link in any email. Note that we will still send you essential service-related communications (e.g., billing, security alerts).

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

Your continued use of the Service after changes take effect constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: hello@redpulsesystems.com
Mail: Red Pulse Systems, LLC, [Your Address]