Help & Documentation

Everything You Need to Succeed

Guides, documentation, and best practices to help you get the most out of Red Pulse Systems, LLC.

Quick Start Guide

Get up and running in minutes

1

Create Your Account

Sign up with your email. Choose your organization name and set up your profile. Takes less than 2 minutes.

2

Import Your Inventory

Upload a CSV of your current inventory or start adding items manually. We'll guide you through the process.

3

Invite Your Team

Add team members with the right permissions. Equipment directors get full access, users see what they need.

Documentation

Comprehensive guides for every feature

📦 Inventory Management

🧠 ML Forecasting

🔒 Controlled Substances

📋 Supply Orders

Best Practices

Learn from experienced EMS agencies

Setting Up Your System

  • ✓ Start with your most critical items first
  • ✓ Set realistic low-stock thresholds based on usage
  • ✓ Organize items by location and category
  • ✓ Train one person thoroughly, then cascade training

Batch Management

  • ✓ Always enter lot numbers when receiving stock
  • ✓ Use expiration dates for anything that expires
  • ✓ Let FIFO handle automatic batch depletion
  • ✓ Review expiring items weekly

Narcotic Compliance

  • ✓ Always complete dual verification
  • ✓ Document discrepancies immediately
  • ✓ Run counts on a regular schedule
  • ✓ Generate audit reports monthly

Waste Reduction

  • ✓ Use ML forecasts to right-size orders
  • ✓ Track waste patterns to identify problem items
  • ✓ Rotate stock properly (oldest first)
  • ✓ Review expiration reports bi-weekly

Frequently Asked Questions

How do I import my existing inventory?

Export your current inventory to CSV format. Our import tool will guide you through mapping columns to Red Pulse fields. You can preview before finalizing the import.

Can multiple people use the system at once?

Yes! Red Pulse is built for real-time multi-user collaboration. Changes sync instantly across all users.

What happens to my data if I cancel?

Your data is always yours. Export and backup options depend on your plan (see Pricing). If you cancel, your data is retained for 90 days in case you reactivate, then permanently deleted.

Do you offer training?

The system is designed to be intuitive. Essential includes email support (typical first response within 24–48 business hours). Professional adds priority support (~12 business hours) and the full operational module set. Enterprise adds dedicated onboarding, SLA options, and phone support.

Need More Help?

Our team is here to help you succeed. Reach out with questions anytime.

Contact Support